FAQ's

Product Differentiation and Features:

  1. Q: What makes Seapuri Scalpy Hair Growth Serum unique?
    A: Seapuri is a Korean-developed scalp serum formulated to reduce hair shedding, soothe irritation, and promote fuller, healthier-looking hair. It uses clinically tested active ingredients such as Dex-Panthenol, Salicylic Acid, and L-Menthol to nourish, refresh, and balance the scalp.
  2. Q: What key ingredients are used in Seapuri products?
    A: Seapuri contains dermatologist-tested actives including Dex-Panthenol for strengthening, Salicylic Acid for exfoliation, and L-Menthol for cooling and soothing. A full ingredient list is available on each product’s detail page.

Product Ingredients and Suitability:

  1. Q: Does Seapuri contain Minoxidil?
    A: No. Seapuri is Minoxidil-free and does not contain any hormone-altering ingredients.
  2. Q: Is Seapuri suitable for all hair and scalp types?
    A: Yes. The serum is dermatologist-tested and safe for oily, dry, color-treated, sensitive, or irritated scalps.
  3. Q: Can men and women both use Seapuri?
    A: Absolutely. Since the formula contains no hormonal ingredients, it is suitable for anyone experiencing hair thinning or scalp concerns.

Product Usage and Effects:

  1. Q: How do I use Seapuri Hair Growth Serum?
    A: Apply a small amount directly to the scalp once or twice daily—preferably after bathing. Massage gently until fully absorbed. No rinsing is required.
  2. Q: Can I use Seapuri every day?
    A: Yes. Daily use once or twice a day is recommended for best results.
  3. Q: How long will it take to see results?
    A: Many users notice reduced shedding and improved scalp freshness within 2–4 weeks. Fuller, thicker-looking hair typically appears after 6–8 weeks of consistent use.
  4. Q: Will the serum leave any residue?
    A: White residue may appear if the serum is not fully absorbed. Ensure thorough massage and gentle tapping with fingertips to help absorption.
  5. Q: Can children use this product?
    A: We recommend usage for individuals aged 13 and above, as younger scalps typically do not require hair loss treatments.
  6. Q: Can I use the serum on my eyebrows or other areas?
    A: Yes. The serum may be applied to any area where you wish to promote hair growth.

Product Safety and Testing:

  1. Q: Is Seapuri safe for sensitive skin?
    A: Yes. The formula is gentle and suitable for sensitive scalps. However, we recommend a patch test if you have highly reactive skin.
  2. Q: Is the product safe around pets?
    A: Yes. None of the ingredients are harmful to pets.

Product Quantity and Usage Duration:

  1. Q: How long does one bottle last?
    A: Depending on usage frequency, one bottle typically lasts around two weeks.

Order and Delivery:

  1. Q: How soon will my order be shipped? A: We usually process and ship orders within 1-2 business days after receiving them. Once shipped, you will receive an email containing tracking information.
  2. Q: Can I change my delivery address? A: Once an order is processed, we are unable to change the delivery address. Please double-check your delivery address when placing an order.
  3. Q: Can I choose the courier company? A: We will choose the most suitable courier company based on your address and order size. Currently, we do not offer the option to choose the courier company.

Payment and Security:

  1. Q: Is online payment secure? A: Yes, we use SSL encryption technology to protect your payment information. We do not store your credit card information.
  2. Q: Can I use multiple payment methods for one order? A: Currently, we only accept one payment method for a single order. You can choose the most convenient payment method to complete the payment.

Returns and Refunds:

  1. Q: What should I do if there is a problem with the product I received? A: We apologise for any inconvenience. Please contact our customer service team through our contact us page, providing the order number and product photos, and we will resolve the issue as soon as possible.
  2. Q: Can I return opened products? A: For hygiene and safety reasons, we cannot accept returns of opened products. For more details, please refer to our return policy.

Account Management:

  1. Q: How can I change my account information? A: You can log in to your account and visit the "My Account" page to change your information, such as email address, password, and delivery address.
  2. Q: Will my account information be shared? A: We value your privacy. We will not share your personal information with third parties. For more details, please refer to our privacy policy.

Others:

Q: Can't find your answer here? A: If you have other questions or concerns, please contact our customer service team through our contact us page, and we will assist you as soon as possible.